Who we are
CampusX Connect ("we," "us," or "our") is an independent education counselling service operated from Bengaluru, Karnataka, India. Our website is campusxconnect.in.
We provide guidance to students on college selection and admission processes. We are not affiliated with, endorsed by, or acting on behalf of any college, university, or government body, including RV College of Engineering (RVCE), MS Ramaiah Institute of Technology (MSRIT), KEA, COMEDK, VTU, or AICTE.
For any privacy-related queries, the data controller is:
- CampusX Connect — #15, 2nd Floor, Manjushree, 1st & 2nd Cross, Opposite RT Nagar Post Office, Bengaluru, Karnataka 560032
- Email: ads@campusxconnect.in
- Phone: +91 9538884442
What personal data we collect
We collect only the information that is necessary to provide you with counselling guidance. We do not collect any sensitive categories of personal data (such as financial information, caste, religion, or health data).
| Data category | Specific fields | Why collected |
|---|---|---|
| Contact information | Full name, phone number, email address, city / location | To contact you for your requested counselling call |
| Academic preferences | Course stream of interest, college(s) being considered | To provide relevant and personalised guidance |
| Technical / usage data | IP address, browser type, pages visited, time on page, referral source | To understand how our website is used and improve it |
| Cookie data | Analytics cookies (Google Analytics), session cookies | To measure website traffic and user behaviour |
How we collect your data
We collect personal data through the following methods:
- Enquiry forms on our website — when you fill and submit a consultation request form on any page of campusxconnect.in.
- Direct phone calls or WhatsApp messages — when you call or message us directly at our published phone number.
- Email correspondence — when you email us at info@campusxconnect.com.
- Cookies and analytics tools — automatically collected when you visit our website (see Section 8 on Cookies).
- Google Ads — if you arrive at our website through a Google Ad, Google may share limited interaction data with us through Google Analytics. We do not receive your personal identity from Google as part of ad clicks.
We do not purchase data lists, scrape social media profiles, or collect personal data through any undisclosed means.
Why we use your data
We use your personal data for the following specific purposes only:
- To respond to your counselling enquiry — calling or emailing you back after you submit a consultation request form.
- To provide personalised admission guidance — using your course preference and location to give relevant, targeted advice.
- To follow up on ongoing enquiries — keeping you informed about admission timelines, cutoffs, and counselling dates relevant to your stated interests.
- To improve our website — using anonymised, aggregated analytics data to understand which pages are helpful and which need improvement.
- To comply with legal obligations — if required by law, court order, or a legitimate government authority.
We do not use your personal data for automated decision-making or profiling, and we do not use it for any purpose other than what is stated above.
Legal basis for processing
We process your personal data under the following legal bases, in accordance with applicable Indian data protection law (including the Digital Personal Data Protection Act 2023, where applicable):
- Consent — you have given consent to be contacted by submitting our enquiry form. Consent can be withdrawn at any time by contacting us.
- Legitimate interests — we have a legitimate interest in using anonymised analytics data to improve our website and services, provided this does not override your rights.
- Legal obligation — if we are required to process or disclose data to comply with a legal obligation.
Sharing your data
We do not sell, rent, or trade your personal data to any third party. Your data is not shared with colleges, universities, or any institution for marketing, recruitment, or any other purpose without your explicit consent.
When we may share your data
We may share limited personal data only in the following circumstances:
- With your explicit consent — for example, if you specifically ask us to submit your details to a college on your behalf as part of a counselling service you have paid for. We will always inform you before doing this.
- With our internal team — our counsellors and administrative staff who need your details to provide the service you requested. All staff are bound by confidentiality obligations.
- With technology service providers — such as website hosting, email delivery, and analytics providers. These providers are contractually obligated not to use your data for any purpose other than the service they provide to us (see Section 7).
- With law enforcement or government authorities — only when legally required to do so, and only to the extent required.
Third-party services we use
Our website uses the following third-party services. Each of these has its own privacy policy governing how they process data on our behalf:
| Service | Purpose | Data processed |
|---|---|---|
| Google Analytics | Website traffic and behaviour analysis | Anonymised IP address, pages visited, session duration, device type |
| Google Ads | Paid advertising platform used to reach prospective students | Ad interaction data (clicks, impressions); no personal identity is received by us from ad clicks |
| Website hosting provider | Hosting of campusxconnect.in | Server logs including IP addresses and access timestamps |
| Email service provider | Delivery of email communications | Email address, name, message content when you email us |
We encourage you to review the privacy policies of these services. We have no control over how third-party services process data on their own platforms beyond the scope of services they provide to us.
Cookies
Our website uses cookies — small text files stored on your device — to operate correctly and to understand how visitors use the site.
Types of cookies we use
- Essential cookies — required for the website to function. These cannot be disabled. They do not collect personal information.
- Analytics cookies — placed by Google Analytics to track page views, session duration, and referral sources. Data is anonymised and aggregated. You can opt out of Google Analytics tracking at tools.google.com/dlpage/gaoptout.
- Advertising cookies — placed by Google Ads to measure the effectiveness of our advertisements. These track whether you arrived at our website via a Google Ad. We use this data only to understand campaign performance, not to build personal profiles.
Managing cookies
You can control and delete cookies through your browser settings. Disabling certain cookies may affect the functionality of our website. For more information on managing cookies, visit aboutcookies.org.
How long we keep your data
We retain personal data only for as long as is necessary to fulfil the purpose for which it was collected, or as required by law.
| Data type | Retention period | Reason |
|---|---|---|
| Enquiry form submissions | Up to 12 months from submission | To follow up on your counselling enquiry through the relevant academic admission cycle |
| Active counselling records | Duration of engagement + 6 months | To provide ongoing support and respond to any follow-up queries |
| Email correspondence | Up to 24 months | For continuity of service and legal compliance |
| Analytics data | 26 months (Google Analytics default) | Website improvement; data is anonymised and aggregated |
When data is no longer needed, we delete or anonymise it securely. You may also request deletion at any time — see Section 11 (Your Rights).
Data security
We take reasonable steps to protect the personal data we hold against unauthorised access, loss, misuse, or disclosure. Our security measures include:
- HTTPS encryption on all pages of campusxconnect.in to protect data in transit
- Access to personal data restricted to authorised staff only
- Passwords and access credentials stored securely and not shared
- Regular review of data handling practices
No method of transmission over the internet or electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your data, we cannot guarantee its absolute security. If you believe your data has been compromised, please contact us immediately at info@campusxconnect.com.
Your rights over your data
You have the following rights in relation to the personal data we hold about you. To exercise any of these rights, contact us at info@campusxconnect.com. We will respond within 30 days.
Right to access
Request a copy of the personal data we hold about you.
Right to correction
Ask us to correct inaccurate or incomplete personal data.
Right to deletion
Ask us to delete your personal data. We will do so unless legally required to retain it.
Right to withdraw consent
Withdraw your consent to be contacted at any time. This will not affect the lawfulness of processing before withdrawal.
Right to object
Object to our processing of your data where we rely on legitimate interests as the legal basis.
Right to data portability
Request your data in a structured, machine-readable format where technically feasible.
To exercise any of these rights, email us at info@campusxconnect.com with the subject line "Data Rights Request" and your full name and phone number so we can locate your records. We will respond within 30 days and will not charge a fee for reasonable requests.
Children's privacy
Our counselling services are primarily used by students aged 17–22 who are applying to undergraduate programmes, as well as their parents or guardians. We recognise that some of our users may be minors (under 18 years of age).
We do not knowingly collect personal data from children under 13 years of age without verifiable parental consent. If you are under 18, we recommend that a parent or guardian review this Privacy Policy alongside you.
If you are a parent or guardian and believe your child has provided us with personal data without your consent, please contact us immediately at info@campusxconnect.com and we will delete the information promptly.
Changes to this policy
We may update this Privacy Policy from time to time to reflect changes in our practices, services, or legal obligations. When we make material changes, we will:
- Update the "Last updated" date at the top of this page
- Post a notice on our homepage for at least 14 days after a significant change
- Where reasonably possible, notify users who have submitted enquiry forms in the past 12 months by email
Your continued use of our website after changes are posted constitutes your acceptance of the revised policy. We encourage you to review this page periodically.
Contact us about privacy
If you have any questions, concerns, or requests relating to this Privacy Policy or how we handle your personal data, please contact us using the details below. We take privacy queries seriously and will respond within 30 days.
Privacy contact details
For data rights requests, privacy concerns, or questions about this policy, reach us through any of the following channels.